This privacy policy applies to the services of CityLink Taxi BE1013823412, with its registered office at 9700 Oudenaarde, and contact details 0477 77 58 88, info@citylink.taxi, www.citylink.taxi (hereinafter referred to as “CityLink Taxi”).
CityLink Taxi operates in the following domains: taxi services, medical transport, wheelchair transport, airport transfers, ceremonial vehicles, and courier services. We comply with the Decree on Individual Paid Passenger Transport, which came into effect on January 1, 2020.
CityLink Taxi values the proper protection of the data it processes, especially personal data. This policy establishes how data is protected, the responsibilities assigned, and the priorities set regarding data protection. CityLink Taxi complies with the European Regulation 2016/679 of April 27, 2016, concerning the protection of personal data (GDPR), as well as the Belgian Framework Law of July 30, 2018.
For service execution, CityLink Taxi acts as the data controller. By using CityLink Taxi’s services, you acknowledge that you have read this privacy policy and accept the collection and processing of your personal data as described here. This policy outlines how CityLink Taxi collects, uses, protects, and shares data. Our website also uses cookies; for detailed information, please refer to our cookie policy.
CityLink Taxi collects personal data from its customers, prospects, and suppliers. Depending on the service you request, we may collect the following personal data:
Name and surname
Address details
Telephone number
Email address
Language preference
Limited health information (if applicable for medical transport)
User’s IP address
Any voluntarily provided information
CityLink Taxi collects and processes personal data for the following purposes:
To provide information about our services and tailor them to your needs.
To establish a business relationship and correctly execute our services, including:
Booking and executing rides
Invoicing
To comply with legal and tax obligations.
Your data is not used for other purposes without prior notice and, if necessary, your consent.
CityLink Taxi processes your data based on several legal grounds:
Execution of a contract: To provide our taxi services.
Legal obligations: To comply with tax, social, and other regulatory requirements.
Legitimate interest: In exceptional cases, we may process data based on a legitimate interest. If you do not wish your data to be processed in this context, it may not be possible for us to provide services.
CityLink Taxi only shares personal data with third parties when necessary for service execution. If we share your data, we ensure a data processing agreement is in place, requiring the third party to handle your data confidentially and securely.
Your data is never sold, rented, or shared with third parties for commercial purposes unless required by law.
CityLink Taxi retains and processes personal data only as long as necessary for the purposes of processing. We comply with legal retention periods and consider the need to fulfill our services, handle inquiries, resolve disputes, comply with legal obligations, and maintain our legitimate interests.
CityLink Taxi has implemented technical and organizational measures to protect your data from:
Destruction
Loss
Alteration
Unauthorized access
Accidental disclosure to third parties
We require all service providers handling your data to take appropriate security measures. However, CityLink Taxi cannot be held liable for damages resulting from unauthorized or unlawful use of your data by third parties.
You have the right to request a copy of the personal data we hold about you at any time.
If your data is incorrect or incomplete, you may request a correction.
You can request that we limit the processing of your data under certain conditions.
You may request the deletion of your personal data. Note that this may affect service availability.
You may object to the processing of your data for legitimate reasons or direct marketing purposes.
You have the right to receive your data in a structured, commonly used format and transfer it to another provider.
If processing is based on your consent, you may withdraw it at any time.
CityLink Taxi does not use automated decision-making or profiling.
To exercise your rights, contact us via:
Email: info@citylink.taxi
Post: CityLink Taxi, 9700 Oudenaarde
Please include a copy of your ID card (front side only) with your request.
You may file a complaint with the Belgian Data Protection Authority:
Address: Drukpersstraat 35, 1000 Brussels
Phone: +32 (0)2 274 48 00
Email: contact@apd-gba.be
We reserve the right to update this privacy policy if necessary. Changes will be communicated to users.
Last updated: March 2025